Claims We work with you throughout the entire claims process - from initial response through final resolution - to provide fast, caring service and to settle your claim.
Here's how to report a claim, and what we'll do for you:
- You can report your claim to any of our carriers toll free, 24 hours a day, 365 days a year.
- You can report your claim and get immediate answers to all your concerns.
- A claims representative will contact you - generally within two hours of reporting your claim – to schedule an inspection of your vehicle or property and answer any questions you may have about deductibles, what's covered, or repairs.
- For auto claims, the adjuster will inspect your vehicle's damage at your convenience. No need to drive all over town to various claim centers or collision shops for "three estimates."
- You can have the repairs done at a repair shop of your choosing. If you need help selecting a repair shop, we can suggest one for you.
- If you use a carrier-AUTHORIZED repair shop, you'll get a Lifetime Guarantee on the repairs, valid for as long as you own or lease the car.
- If you need a rental car and your policy covers one, your claims representative can make arrangements for a rental. Keep in mind that rental reimbursement varies based on policy coverages and accident circumstances.
- We'll keep you informed about your claim by periodically checking the status of repairs and addressing any further issues, such as additional damage, supplemental payments, or changes to the expected completion date.
We will work to settle your claim quickly, fairly, and accurately so you can move on with your life.
Claim Numbers
As a Melbourn Insurance personal insurance policy holder you have the option of contacting Melbourn Insurance at 1-888-765-0958 during business hours or directly contact your carrier below 24 hours a day.
Safeco Claims....... 800-332-3226
The Hartford.........800-243-5860
Progressive...........800-925-2886
Austin Mutual........888-321-9392
Foremost.............800-527-3907
Numbers not listed, Please call our agency
I Have A Homeowners Claim To File
> How do I file a homeowners claim?
> How does the payment process work?
> How is the settlement amount determined?
> What can I do if I am having trouble settling my claim?
> What is a public adjuster?
> How can I avoid scams after a disaster?
Note: all links open a new window and go to www.iii.org.
I Have An Auto Claim To File
> How do I file a claim?
> What should I do if I am having trouble settling my claim?
> If I file a claim, will my premium go up?
> How are the value of my car and the cost of repair determined?
> What are my rights when filing a claim?
> Can my insurance company require me to use certain types of auto repair parts?
Note: all links open a new window and go to www.iii.org.